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Bocciarelli, P., Andrea D'Ambrogio, A. Giglio, and E. Paglia. "\i Simulation-based performance and reliability analysis of business processes\i0 ." In \i Proceedings - Winter Simulation Conference\i0 , edited by , 3012-3023. Vol. 2015-January. Institute of Electrical and Electronics Engineers Inc., 2015.\par \par }