Simulation-based performance and reliability analysis of business processes
|Simulation-based performance and reliability analysis of business processes
|Year of Publication
|Bocciarelli, P., Andrea D'Ambrogio, A. Giglio, and E. Paglia
|Proceedings - Winter Simulation Conference
|Institute of Electrical and Electronics Engineers Inc.
|Automated methods, Business analysts, Business Process, Design alternatives, Joint performance, Performance and reliabilities, Process Modeling, Reliability, Reliability analysis, Simulation-based analysis
The use of process modeling combined with the use of simulation-based analysis provides a valuable way to analyze business processes (BPs) and to evaluate design alternatives before committing resources and effort. The simulation-based analysis of BPs usually addresses performance in terms of efficiency, i.e., focusing on time-related properties (e.g., throughput or execution time). Differently, this paper proposes an automated method for the analysis of BPs in terms of both efficiency-related performance and reliability. In addition, the method allows business analysts to carry out a joint performance and reliability analysis by introducing a so-called performability attribute. The proposed method is illustrated by use of a running example dealing with a conventional e-commerce scenario. © 2014 IEEE.